My Experience

Hello, my name is Brian. I have worked in the IT industry for over 20 years. In 1998, I started working in the Information Technology (IT) industry by training customers on a how to use a custom records management system which allowed companies to keep track of their off site files and cartons. Two years later, I was promoted to be the Internal Support Specialist and became responsible for over 70 PCs in 8 different buildings. In 2001, I promoted to the position of the North America System Administrator responsible for many of the Enterprise level systems that over 800 people were using on a daily basis. In 2005, I became a member of the Global Systems team supporting users in Australia, Europe, Asia, North and South America. In 2016 I was promoted to Senior Systems Engineer as the company continued to grow. As part of a global company, it allowed the opportunity to travel to many parts of the world including Brazil, the United Kingdom, Sweden and the United States.

Throughout the the years I have gained much experience working with users of all kinds and I want to help you! BTSonline has been established to allow me to take my experiences at the enterprise level of IT to benefit you.

As with all service industries, customer service has become the main focus at BTSOnline. It is often said that ‘A happy customer is a repeat customer’ and nothing could be more true. My goal is to offer the best and most professional service to you, the customer.

Please contact me at brian@btsonline.ca so we can discuss your needs. I look forward to meeting you.